User Rights, Data Deletion & Grievance Redressal Portal
1. Official Google Play Store Data Deletion Disclosure
This document serves as the official, publicly hosted Data Deletion URL required by the Google Play Store Console and Apple App Store Review Guidelines.
Because Jaap Karma is an offline-first application that does not create cloud accounts or harvest personal records onto external web servers, users possess instantaneous, self-service data erasure capabilities directly on their physical device.
No waiting periods, no administrative tickets, and no identity verification friction are required to permanently erase your data.
2. How to Erase 100% of Your Data Immediately
When you delete data from Jaap Karma, every single chant count, custom mantra, Sankalp vow, and preference record is immediately and permanently destroyed from the SQLite database residing on your phone.
| Platform / Method | Step-by-Step Erasure Instructions | Result |
|---|---|---|
| Android (Option 1: Clear Storage) |
1. Open device Settings. 2. Go to Apps (or Apps & notifications) → Select Jaap Karma. 3. Tap Storage & cache. 4. Tap "Clear Storage" (or "Clear Data") and confirm. |
100% of local databases, tables, and settings are erased instantly by the Android OS. The app resets to factory state. |
| Android & iOS (Option 2: Uninstall) | Long press the Jaap Karma app icon on your home screen or app drawer → Select "Uninstall" (Android) or "Remove App" → "Delete App" (iOS) → Confirm. | The entire sandboxed directory, including all database files, preferences, and cache, is permanently unlinked and erased by the OS. |
| In-App Selective Erasure | Open Jaap Karma → Navigate to Settings or Custom Mantras → Tap on individual custom mantras to edit or delete them. | Selectively deletes specific custom mantra definitions and associated counters without affecting other records. |
| Web / PWA Version | Open your web browser (Chrome, Safari, Edge, Firefox) → Open Site Settings or Clear Browsing Data → Select "Cookies and Site Data" for the domain → Click Clear. | All HTML5 Local Storage and IndexedDB data associated with Jaap Karma is cleared immediately. |
3. Data Principal Rights under India DPDP Act, 2023
As a Data Principal residing in the Republic of India, Chapter III of the Digital Personal Data Protection Act, 2023 affords you comprehensive statutory rights:
- Section 11 (Right to Access Information): You have the right to obtain a summary of digital personal data being processed. In Jaap Karma, this information is fully transparent and visible to you directly within the app UI (Statistics, History, and Settings).
- Section 12 (Right to Correction & Erasure): You have the right to correct inaccurate data, complete incomplete entries, and erase data that is no longer necessary. You can exercise this directly on your device through the instructions in Section 2 above.
- Section 13 (Right of Grievance Redressal): You have the right to readily available means of grievance redressal provided by the Data Fiduciary. Our Grievance Redressal Officer details are published in Section 6 below.
- Section 14 (Right to Nominate): You have the right to nominate an individual to exercise your rights in the event of death or incapacity. See Section 4 below.
4. Right to Nominate (DPDP Act Section 14)
Under Section 14 of the DPDP Act 2023, you have the right to designate another individual who shall, in the event of your death or incapacity, exercise your rights as a Data Principal.
Because Jaap Karma stores zero information in the cloud and requires zero user credentials, your data remains secured strictly by your physical phone's biometric locks and device passcodes. Therefore:
- To enable your nominee to access or manage your practice history in the event of incapacity or passing, ensure your trusted nominee has lawful access to your physical mobile device or operating system backup.
- Alternatively, if a nominee or legal heir requires guidance, they may contact our Statutory Grievance Redressal Officer at [email protected].
5. European GDPR, UK & International Data Subject Rights
For users in the European Union, United Kingdom, United States, Canada, and Australia, we uphold the following standard rights under Regulation (EU) 2016/679 (GDPR), UK GDPR, and CCPA/CPRA:
- Right to be Forgotten (GDPR Article 17): Fully satisfied by device-level data clearance.
- Right to Object & Restrict Processing (GDPR Articles 18 & 21): Fully satisfied as the app performs no background tracking or processing.
- Right to Non-Discrimination (CCPA Civil Code § 1798.125): All features of Jaap Karma remain 100% free and equally accessible to all users regardless of how they exercise their privacy rights.
6. Statutory Grievance Redressal Officer (Rule 3(2) & DPDP Act Section 13)
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Digital Personal Data Protection Act, 2023, the official details of our Statutory Grievance Redressal Officer are as follows:
🛡️ Official Grievance Redressal Officer
Procedure for Registering a Grievance:
- Send an email from your registered address to [email protected] with the subject line:
[Grievance Request] - Jaap Karma. - Clearly describe the nature of your concern, the specific right being exercised, and your device operating system (Android / iOS).
- Our Grievance Officer will issue a unique ticket reference number and formal statutory acknowledgment within 48 hours.
- A full investigation and formal written response will be rendered within 30 days.
7. Appellate Authority: Data Protection Board of India
If you are not satisfied with the resolution provided by our Grievance Redressal Officer or if your grievance is not resolved within the statutory period of thirty (30) days, you have the statutory right under Section 13(3) of the DPDP Act 2023 to escalate your complaint to:
Authority: Data Protection Board of India, Ministry of Electronics and Information Technology (MeitY), Government of India.
Official Website: https://www.meity.gov.in (or designated DPBI digital portal upon gazette operationalization).